debenhams gift card question?

lalatata

i just bought something off debenhams online site, i had the exact amount of money needed on the card and went to the checkout to pay for the items it said to put my debit card details in and next to them i put in my gift card pin, however it was never confirmed that the money from my gift card has been used and the confirmation e-mail i got immediately after didn't say anything about the gift card being used, i also checked the gift card balance online and it is still the same, is this what usually happens or have i done something wrong ?
thank you

Answer
Well thats how it is when you use debit cards or credit cards. The charge isn't immediately charge. Usually there are checks to be made then charged. Or some may wait until they can confirm its going to be shipped/available before charging the card.

So just wait awhile. I my self had to wait about a whole night for them to charge my debit card on a 120$ purchase.

debenhams gift card problem?

lalatata

i recently bought some items on debenhams online and wanted to pay with my gift card the price of the items all together was the exact amount i had on my giftcard, so i went onto the check out page and keyed in my debit card details as it was compulsory and then i put in my gift card pin (the number on the back) and confirmed it, 2 days later i checked my bank account balance and the money has been taken out and i checked my giftcard balance and it is still the same as it was before i bought the items, does anyone know what i've done wrong and how i go about correcting this mistake and getting the money back into my bank account and off of my giftcard , thank you

Answer
Why did you enter your debit card details?

In the card details box when paying you enter the long number on the back of the giftcard.....and then your giftcard pin.

you'll need to send/take the item(s) back for a refund when you get them and repurchase using the giftcard.

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